WE'RE OPEN! We're able to welcome vaccinated or medically exempt guests to our showroom or provide a contactless experience via Click & Collect. We're back Penrith.
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COVID-19 Response at Great Western Kia

Here's some answers to the frequently asked questions below regarding COVID-19 & Gret Western Kia. If you have further questions please contact us.

Q1.  Are you open in October 2021?

Please see below for advice on specific departments;

Kia New Vehicle Sales
From 11 October 2021 our showrooms are open for vaccinated or medically exempt guests. We remain open online for Click and Collect sales. Our team would be delighted to assist you online or in person, in the way that is most appropriate to your circumstances. We can provide information about your options, including videos and financing options. You can also view our inventory online by clicking here. 

Used Vehicle Sales
From 11 October 2021 our showrooms are open for vaccinated or medically exempt guests. We remain open online for click and collect sales. Our team would be delighted to assist you online or in person, in the way that is most appropriate to your circumstances. We can provide information about your options, including videos and financing options. You can also view our inventory online by clicking here.

Fleet Sales
From 11 October 2021 our showrooms are open for vaccinated or medically exempt guests. We remain open online for Click and Collect sales. Our team would be delighted to assist you online or in person, in the way that is most appropriate to your circumstances. We can provide information about your options, including videos and financing options. You can also view our inventory online by clicking here.

Parts Sales
We are open to serve the community as an essential business.

Vehicle Servicing and Repairs
We are open for inspections, repairs and servicing. We are following strict COVID safety protocols. These include contactless drop off and collection. Waiting areas remain closed and wash and detailing service remain suspended. You can book here or contact us on 8805 9500 or by email on service@greatwesternkia.com.au for booking assistance.  Guests with an appointment who feel unwell are asked not to attend but to please cancel and re-book. We appreciate your understanding in this regard.  

Guest Experience
We appreciate that this is a concerning time and know that you may have questions. Our Guest Experience team are available online or by phone to assist you. Check here for the best way to contact us now with your questions.

 

Q2. What special arrangements are currently in place for guests visiting Penrith City Automotive's Service Departments for inspections, services or repairs? 

To visit our service departments at this time all guests are asked to;

  • Wear a face mask, In accordance with NSW Health directions, both inside and outside, all Penrith City Automotive sites.
  • Check in using a Service NSW QR code upon arrival.
  • Leave after dropping off their vehicle. Our waiting areas are located outside in accordance with the social distancing regulations.

 

Q3.  I’m scheduled to take delivery of my new or pre-owned vehicle from Penrith City Automotive Group, how can I contact you?

What an exciting time for you! We’re doing our best to ensure that we can meet all promised delivery dates. You will be able to attend the Dealership to collect your new vehicle in contactless way, or for vaccinated or medically exempt guests, if you prefer, in person. For contactless deliveries, finance or vehicle payments will be completed in advance. 

 

Q4.  I need to reschedule my upcoming service booking. How do I do that?

Our service hours are 7:30 am – 5:00 pm, Monday to Friday. We appreciate the opportunity to assist you with rebooking or postponing service appointments. Just get in contact with us and we will assist you. 

 

Q5.  What is Great Western Kia Group doing to protect the health of its staff and guests?

The good health and safety of our staff and Guests is important to us. Our team is working hard to ensure that we can maintain business as usual for our staff and guests. Here’s some of things we are doing;

  • We’re mask wearing at all times as currently required by NSW Public Health Orders and outside as well. 
  • We’re sanitising vehicles and communal areas regularly. 
  • We’re following Government recommendations regarding personal hygiene and physical distancing. 
  • We’ve implemented additional cleaning procedures across our Departments. 
  • We’ve utilising video conferencing tools to minimise movement of and gathering of staff. 
  • We’re using a Service NSW QR code and requiring all staff and Guests to our sites to check in. 
  • We’re operating with a strict COVID-19 Safety Plan in place, which we review regularly, to ensure the ongoing safety of our staff, contractors and Guests.  

We have staff on hand to assist with all your questions and needs, so please don't hesitate to contact us instore, online or by phone. We're here to help.