IMPORTANT COVID-19 ANNOUNCEMENT
We are open and remain committed to delivering our same high standard of service.
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COVID-19 Response

Here's some answers to the frequently asked questions below regarding COVID-19 & Gret Western Kia. If you have further questions please contact us.

Q1. Is Penrith Great Western Kia open?

As at March 24th 2020, Great Western Kia remains open and operating as business as usual. All of our departments, including Service, Parts, New and Used Vehicle sales are currently open and waiting to help you.
 

Q2. Can I get my car serviced?

Yes! We are currently operating as per normal and will continue to service existing service appointments and take on all new appointments. We are taking extended measures to sanitise your vehicle prior to our staff working on it, and will then sanitise your vehicle after works have been completed. We are taking every precaution to ensure we are delivering a safe service.
 

Q3. I have just returned from overseas, have been exposed to COVID-19 or feel unwell, can I visit Great Western Kia?

We’re being guided by the Australian Federal Government Department of Health as to how we can best protect the health of our staff and guests.

Please help us to do this and before visiting us, please stop and consider;

  • Have you been overseas in the past 14 days?
  • Have you knowingly had contact with anyone infected with COVID-19 in the past 14 days?

If you have answered “yes” to either or both of the above questions please, for the safety of our staff and other guests, please choose to contact us by phone, call or text, and email. 


Q4. I need to reschedule my upcoming service booking. How do I do that?

We value your business and know that in these uncertain times, things are changing daily. We appreciate the opportunity to assist you with rebooking or postponing service appointments. Just get in contact with us and we will assist you. You can find all our contact details by clicking here.

 

Q5. Is the Service Courtesy Bus still operating?

The bus is still operating on a restricted route within the Penrith CBD. We have put extra cleaning procedures in place and ask that all guests wash their hands before boarding the bus. 

 

Q6. Can I still wait for my car to be serviced?

Yes, if you advised our team at the time of booking, you can wait for your car in our lounge. However, please practise social distancing and good hand hygiene. 
 

Q7. I’d like to buy a new Kia but would prefer not to come into Great Western Kia. Can I buy online?

Yes you can! Our team would be delighted to assist you. We can provide information about your options, including videos and financing options. You can also view our inventory online by clicking here. You can find all our contact details by clicking here.

 

Q8. I’d like to buy a used vehicle but would prefer not to come into Great Western Kia. Can I buy online?

Yes you can! Our team would be delighted to assist you. We can provide information about your options, including videos and financing options. You can also view our inventory online by clicking here. You can find all our contact details by clicking here, we're also online to chat with you.

 

Q9: I’m scheduled to take delivery of my new or used vehicle from Great Western Kia, how can I contact you?

We’re doing our very best to ensure that we can meet all the promised delivery dates. Please contact your Sales Consultant or Sales Team. You can find all our contact details by clicking here, we're also online to chat with you.

 

Q10:  What is Great Western Kia doing to protect the health of its staff and guests?

The good health and safety of our staff and Guests is important to us. Our team is working hard to ensure that we can maintain business as usual for our staff and guests. Here’s some of things we are doing;

  • We’re following Government recommendations regarding personal hand hygiene and social distancing.
  • We’ve implemented additional cleaning procedures across our Departments.
  • We’ve also arranged for some of our staff to work from home, where possible, to maintain essential functions.

We’ve utilising video conferencing tools to minimise movement of and gathering of staff.

 

We have staff on hand to assist with all your questions and needs, so please don't hesitate to contact us instore, online or by phone. We're here to help.